My Disney Experience. Once tapped into the park, a DAS button will appear in the app. Exactly!! The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. Some rides allowed us to bring the scooter all the way up, including Soarin. You do not need to purchase Genie+ or individual selections to utilize DAS. I'm always interested in posters who have time limits on waiting in line because of bathroom issues - I wonder how they even get to Disney if they don't live close by. Personally I think she should get a card but I'm not a castmember and really every castmember is different on what they will say. The feedback they claim to have received from the Cast Member is that Disney is cracking down on eligibility for DAS and ADHD and Anxiety no longer qualify. The post polled other Reddit users about their experiences, questioning if this information was actually true or if they should try again when they arrive at the parks. DAS and Genie+ are different systems, but they can be used together! I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment. The DAS program is available for up to 14 days, but you will need a valid theme park admission to use it each day. My husband has one hand, would he be able to apply for DAS? Then you can leave the attraction and come back when the return time arrives - then they usually put you through the FastPass line. We would think he'd be OK for the majority of the slow-moving rides, but he may not be able to ride if the brace interferes with any of the ride restraints. If you did not pre-register, you may do so at Guest Services at any of the four theme parks: Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. I'd say since it's not a mobility issue you should be ok, her problems cannot be solved by renting a scooter or wheelchair. Note that the person holding DAS must meet the height requirements of the ride. You leave the scooter at the loading area and transfer to a WDW wheelchair for the ride. We went to disney in 2018 and my then 3 year old suffered really bad with heat stroke and went to the emergency room and was on antibiotics last time we came to orlando. There are no specific reserved areas for guests using DAS. The DAS is valid for up to 60 days, according to the Disney website. Good luck, I hope you get one. ok ok, I have to comment on something I keep seeing over and over in the comments. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive. Color me confusedyou want a DAS but your concern "isn't wait times"? UmmmmI'm not sure I understand your post or the tone that's attached. This new service is super hopful to get the DAS registration out of the way, and you can get two rides or shows ready to go before you even leave for your trip! Until you have walked a mile in their shoes, you have no idea what it's like. In other words, eligibility is determined by a Guests why and not their what. How does the access to the rides work for DAS? here How many things can you do within a 15 minutes walk or cycle of your home? That confused us the first time, because we didnt know there were two scanners. Bring some headphones with calm music or a figit toy!!! And like the other poster said if you don't get one at one park try again. These improvements make it easier to get return times right from your phone, and reduce walking back and forth. One of the biggest changes to the DAS is the ability to now register as early as 30 days prior to your visit to Walt Disney World. Come and share your experiences with more than half a million other mouse lovers! Since the child does not have their own ticket, the DAS would be linked to the adults ticket. Time to have fun! Maybe, you will have to look at Disney in a different way; so, your sister can have fun there. He is deaf, mentally challenged and legally blind. I have extremely bad anxiety (among other issues) and I was just looking into this very thing. Do you think the DAS program is being abused at Disney World? Otherwise you need to request this in person at the Park. UPDATE: I spoke to someone else this time and was able to get the DAS pass. You can access it byclicking on the bottom three lines and scrolling down the menu. But several times were told by the cast member that RC had to go first. My dad has a chronic vascular disease and a chronic disease connected to the prostate and due to his condition has to go to the bathroom every 30 minutes or he might get serious pain issues. I have a herniated disk in my back and can't stand for any longer than 10 to 15 minutes at a time. Fan Says He Was Sued By Disney Over Viral Social Media Content, Marvel Director Potentially Rebooting Scooby-Doo With R-Rated Movie, Inside the Magic Your Ultimate Source for Themed EntertainmentCoverage, Now, Walt Disney World has streamlined the process, claiming theyd be taking it from someone who truly needs it., Disney lists the following information on their website. Created in 2005, what started as a tiny central Florida-based website and short weekly podcast that allowed our audience to visit Walt Disney World virtually has grown into the publishing company it is today. Frontier Land @ MK, or the old Starbucks @ Epcot. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller cant safely navigate. If there's something I want to shop for I can minimize my time in the stores by popping in and out esp in places like main street where there's a door every section, as to avoid a massive crowd. Its important to note that you wont always jump straight to the front of the line with this pass, and youll have to wait until youve been to one attraction before you can enjoy another one with this service. I just didn't want to have to stand in line for a change though this be great so far waited every day in a que for 6 to 8 hours.. may I add only bc I am out with a major surgery .. or I'd be working and couldn't.. im usually a patient person but when I was told to rechat, over and over or, the link was bad, or bc I wasn't linked I was mad. You are using an out of date browser. You dont have to return at the exact time if you arent quite ready, so youll just be able to wait until your travel party is ready to ride and then enjoy the attraction you selected a pass for. In October 2021, two new features were added to the DAS program. Very difficult sorry so no luck with any of thos new system.. ugh sorry guys. Would a condition that requires you to be near a restroom all the time qualify for DAS? I would like to register for a DAS pass for my foster son. I registered for DAS and got accepted. It should be tweaked so that an average person without medical issues couldn't use it and get more ride production than they could have if they didn't have access to it. , You can link your Disney tickets to My Disney Experience now (check out our guide if you need a walkthrough on how to do this!). We have expert Customer Service agents to help with any questions. Once your boarding group is called, cast members will direct you on using DAS. The individual requesting DAS must be present when registering, either in the video call or in person. I have anxiety and am prone to panic attacks when around a lot of people. It may be a little trickier with virtual queues, but if you end up in different boarding groups, we'd ask the team members in front of the ride if you can combine. But they will ask why the person cant wait in lines. ago If you can't pre-register does that mean you have to do it when you arrive or is the service not available at all for non-residents. Disney World is a bit crowded. Ready to take the leap on a memorable family vacation? You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). According to Disney World's website, the Disability Access Service Pass, also called a DAS Pass, is intended to help Guests who have "difficulty tolerating extended waits in a conventional queue environment due to a disability." Disability Access Service (DAS) is a wonderful attempt by Disney to help disabled people. Do you think we will be able to call on arrival to register for DAS? No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. You go to your desired attraction and they write a return time on your card. The registration will consist of a live video chat with a cast member, who will determine if you are eligible for DAS. You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. All rights reserved. Magic Key Discounts. If you do bring your scooter all the way to the ride loading area, they may need to move it to the exit so you have it when you return. Can we rent a wheelchair in combination with the das pass? Great question! Just ask. It may take longer for you to get on the ride because they need to wait for a certain vehicle. Slinky Dog Dash was broken during our 8-9 pm window and we were out of luck. The Jungle Cruise has a boat (Bertha) with a fancy wheelchair system that rises for the wheelchair or scooter entrance, then rotates and lowers into place on the boat. Hi! Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. 20002023 Undercover Tourist. DAS does not include free parking. And if so how do you go about it? We learned that the hard way. Did you have to actually fork those files over? Let us help you with your next Disney Vacation. They cannot sweat or regulate their temperature. And I have 2 other kids. You should be fine, based on the fact that children under 3 who don't have a ticket can stay with their groups when using Genie+ or an individual Lightning Lane selection. If you have any concerns at all, tell a cast member and they will find a way to work with you! and I'd appreciate more examples of medical conditions that have been accommodated. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. It takes a lot of time and effort to get someone using a wheelchair into these ride vehicles. Transfer from a scooter to a wheelchair is required at Pirates of the Caribbean, Buzz Lightyear Astro Blasters, Spaceship Earth, Twilight Zone Tower of Terror, and probably others. We cant do unless we know ahead of time before booking. Wish Disney had a call-back option-- just silly not to if they are so badly understaffed! My sister is 22. Thanks so much! I've heard that it's super hard because the chat lines are swamped. Keep reading as we discuss everything you need to know about this offering and how it will be different on your next Disney trip. I am not writing a bathroom post, but know that the bathrooms are all accessible, though some are more accessible than others (especially if youre in a scooter), including the single-family-type restrooms. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. Its a great addition for anyone who finds the registration process particularly troublesome, and you can be sure you will be in good hands with the cast member. Even if you do get a DAS, there's often no guarantee that you could get through the FP line and ride the ride in 20-30 minutes. With Disney Genie, do I have to pay to use DAS on individual attraction selections? He would be interested in the audiodescription service. Overview of Disney World's Disability Access Service (DAS), full list of Disability Access for Disney World Attractions, Overview of Universal's Attraction Assistance Pass, Overview of Disneyland Disability Access Service (DAS), < Also with the Genie+, you can only book each attraction once. Just saying. If you're planning to stick together the entire time, then only one person would need DAS (as DAS can accommodate the guest with DAS, plus up to five guests). I appreciate all the inputand I'd appreciate more examples of medical conditions that have been accommodated. Return Times are day-of selections and are available once you are tapped into the park. If youre only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Thank you. DD's roommate tours with a DAS because of diabetes. Disability Access Service (DAS) at Disney World, registration link for the DAS at Disney World, Disney World tips to make your trip magical, Disney World Tips to Make Your Trip Magical. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members. 3) There is no reason continue the abuses of the old GAC. There aren't any discounts on tickets for guests with disabilities or their carers, but if you have any other questions about DAS, we'd be hoppy to help. Thanks so much for any help you can give me! Until then, just a piece of advice, usually the person "complaining on reddit" as one user wrote, is usually the person who needs it. I don't think we'll be saying it's dangerous though (except it is for infection reasons, which I failed to mention). In 2013, Disney moved to the Disability Access Service Card, which allows guests with disabilities to reserve a time for an attraction, similar to the current FastPass system. They are all Lightening Lane attractions that people can PAY to book. While DAS return times require you to wait the full standby time, Genie+ selections can be made for the next available time window and can be used right away. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. You should not have issues obtaining a DAS if your sister is Diabetic. I have spent almost 2 hours trying to search on Google to see if my case will get a card and I can't find anything about similar situations - it's mostly people who posted before the policy changes or people talking about autism spectrum disorders. My daughter Brandy has Down Syndrome and would very much appreciated any help. I read your blog and Disney's information about it, but it's worded weird. She lives and works in Orlando so visits frequently. You can have both advance selections and return times active at the same time. RC tried on several occasions and waited hours each time (and had to log into the Disney account again each hour). Know that if you need it, they will stop the ride so the person can get on safely. Never had an issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); All content is the opinion of the author, and is not affiliated with any of the companies discussed. Will they have record that I used DAS in the past, to make registering online easier since I will already be in the system. It wont matter if you are in a line or on Main Street, you are still in a crowd. We tried calling Disability Services at (407)-560-254 to confirm. Yes, the cardholder must enter the attraction. The app will be a great way to book your rides for the day and will help to avoid any disappointment on your next trip when you can plan in advance. It was great! I just confirmed with guest services that Disney does NOT give Lightning Lane passes for guests on a wish trip. I tried repeatedly to book DAS for my son from here in the UK. He would be the 7th but our party would only be scanning for six. Ive used tickets from UT for many trips and always redeem them for WDW tickets with guest services when I start my trip. My concern is that if we can't get a card, it's not even worth it to go to Disney World, because my sister won't be able to do much. Browse ear hats, customized T-shirts and more Disney Parks merchandise. Some people with ADHD or autism qualify for DAS. This service is also known as the Disney disability pass. Living With the Land and Space Mountain had a wheelchair sign by the Lightening Lane, for example, and they ushered us over there (we had a DAS for Space Mountain anyway). Several others questioned why the original poster thought an ADHD and Anxiety diagnosis would even qualify their child for the pass, claiming theyd be taking it from someone who truly needs it.Moderators have since locked the thread, prohibiting future comments. First, it depends on how you "do Disney". Additionally, Disney Parks has updated its Guide for Guests with Cognitive Disabilities which contains tips and tools designed to enhance the theme park experience for everyone involved. At restaurants, they will let you bring the scooter to the table, but then someone from the party may need to bring it outside, and then back again when its time to go. More on that later. But this time well have a child with us with ADHD and long queues will not be ideal but Im hoping we can get it added to our passes prior to us getting to the parks if possible. Guests under 18 years of age must have parent or guardian permission to call. We debated about getting the Genie+ before we went. Once RC was in her seat, the scooter sat to the side until the ride was over. We got a bit of a behind-the-scenes tour through the employee area. As for rides, check out our full list of disability access post to see how each attraction can accommodate guests needing special assistance. Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. | Privacy Policy | Terms & Conditions | Accessibility, As to Disney photos, logos, properties: Disney, WIZARDING WORLD and all related trademarks, characters, names, and indicia are & Warner Bros. Entertainment Inc. Publishing Rights JKR. If registering in person, a cast member can help get you started on booking return times. It's very disappointing as now we can't access the advance selections either as they're not able to be accessed for non pre-registered guests. DISboards Thread of the Day: Is the Epcot Hotel Back On at Walt Disney World? You can check out Disneys Fact Sheet here. A new feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. There is a two-hour window before you can make another selection. Here is the registration link for the DAS at Disney World. We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. While there is no specific list of what disabilities qualify for DAS at Disney World, some common conditions that may be approved for a DAS Pass include ADHD, autism, or anxiety. We will be arriving in the USA two day before our tickets start. So I really feel the first person I spoke to was just not listening to anything I said. Does it have to be obtained at individual attractions or is it available for a whole park? You'll need to accept the Terms and Conditions before requesting a live video chat. Monthly news, planning tips and special deals. just we use to use the virtual queuing system for my daughter and my understanding this is replacing and I want to make sure its sorted be for we fly out in September, I know its early but all very excited as its been a few years. Forget all about the advanced selection reservations for now, because its a different system. Recently, updates were made to the Disability Access Service at Disney World to be even more user-friendly! There is a wheelchair/scooter waiting area at each Disney bus stop. Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. I spoke to the Disability Services hotline and they said there's no "guarantee" that we'll be issued a card. You would only need one person to have DAS, unless your group is larger than 6 people total. Beauty! Go to the three horizontal lines on the bottom of the app, click that, and then scroll down to the box that says DAS. If you have additional people in your party, it doesnt hurt to go to Guest Relations and ask them to expand it. The longest attraction line we waited in was 20 minutes." The remaining two attractions per park still use DAS, but for day-of selection only. It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. We only had 4 total in our group. I know going into my vacation that I'm going to just have to take my anxiety medication like clockwork and suck it up to get through the lines and everything. Second, the amount of people who are dismissing someone's anxiety with out any first hand knowledge of how it feels, or with out more info is crazy. We decided to wait, and were glad we did because we didnt need Genie+. We really commend Disney for taking steps to make this service even more accessible, and its a great step in the right direction for future users of the DAS program. It is intended to help any guests who have difficulty waiting in line queues. This does NOT apply to guests who are using mobility devices only. But RC must scan in for Soarin if the rest of us want to go on it using the DAS. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations. You are so welcome, Brittany - thanks for hopping by! Advance Selections have a set one-hour arrival window. I am annoyed as this seems unfair and misleading. They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. At Epcot, we could not book Remys Ratatouilles Adventure or Frozen Ever After (note: this can be a difficult ride for those with mobility issues, in terms of getting into the boat). Once set-up the service will be valid for the length of . Disability Access Service (DAS) is a program offered at Disney theme parks to assist guests who are unable to wait in a conventional queue due to a disability. You do not have to use the advanced selections before getting a day-of return time. I read about others who waited only a few minutes (one person went on first thing on a Saturday morning). We thought werent going to be able to book the hot Individual Lightning Lane rides with the DAS, but we were wrong.
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